0 items / £0.00

FAQ's

FAQ's

Jewellery Care

To help keep your Jewellery looking it's best, avoid wearing your Jewellery when in contact with water; sea water particularly can cause your pieces to oxidise more quickly.

When your jewellery isn't being worn, keep your treasures buried in their gift box; this will also help to prevent the Silver from tarnishing.


Shipping & Returns

Postage

Shipping available worldwide.

From £4.95 - UK

From £7.95 - Everywhere else

 

Delivery time

Most items are made to order, so please allow 1-2 weeks for your order to be completed & dispatched.

However, if the item is in stock, we aim to dispatch within 1-2 working days.

Please get in touch if you are looking to order something for a specific date so that we can make this happen!

 

Can my order be customised?

Of course! You can customise existing jewels be adding colour or chaining its length for example; or if you would like to have something custom designed that is unique to you, we can also help you with this!

F A I R T R A D E  G O L D

All bespoke and collection pieces can be made using Fairtrade Gold. Working with Fairtrade certified artisanal small-scale mines makes a huge different to the lives of the miners, their families and their communities. Often exploited due to poverty by traders, artisanal small-scale Miners (ASM) of a Fairtrade certified Gold mine receive a guaranteed Fairtrade Minimum Price for their Gold. The Fairtrade Gold Standards have strict requirements delivering improvements to the lives of workers and their families, including the health and safety of the workers, and protection of the environment. By working with Fairtrade Gold, it enables small-scale miners (ASM) to work their way out of poverty.


Please get in touch with your requirements: stephaniebatesjewellery@gmail.com